Configure Deal Custom Fields

Help your team gather the right information at the right time, to increase win-likelihood and ensure top-notch data quality.

Use Fields to collect and store the information that is important to your organization. Zendesk Sell offers two types of fields: Standard Fields and Custom Fields. Custom Fields allow you to store and organize data that’s specific to your business.

For example, if you're in the Solar Industry you may want to track 'Roof Type' or 'Utility Provider'. Watch this quick video to find out how to tailor these to match your sales process.



Follow these (3) quick steps to begin setting up your Deal Custom Fields: 

1) Don’t use Single-Line Text type fields unless necessary, as user’s inputs will be unstandardized (ex. CA, California, cali). Dropdown, Date/Time, and Multi-Select fields afford more insightful reporting since they allow you to pre-define the choices

2) Use clear and concise language when naming fields. Keep in mind reps, both new and old, will be relying on your naming convention to identify when and how to input data

3) Place priority on your most important Fields. Sell enables you to reorder Custom Fields after creating them to match the order your reps will be collecting information

Note: If your account uses our Mobile App, please note that we recommend that Custom Field Titles are 25 characters or less so that they appear correctly on all Android and iOS Devices.

Head over and start customizing your Fields, by following the button below. As you create and edit Fields your team will have real-time access to your changes, and begin collecting those critical data points immediately!

Start Customizing Custom Fields