Call Outcomes Report
While insight into the volume of calls a rep is making is helpful for understanding how their time is spent, it doesn't show the whole picture of how effective they are. With the new Call Outcomes report, a manager can quickly view the status of each call a rep makes to understand which reps may need coaching and where reps may be going wrong in the sales process.
Similar to the Call Outcomes report, the Email Outcomes report provides visibility into the effectiveness of a reps' email strategy. This provides managers with the full picture on who may need coaching or tweaks to prospecting templates.
The new activity reports are available for all Professional and Enterprise customers.