Using the Zendesk Sell Voice Reports


Zendesk Sell Voice reports are available with our Connect Add-ons. To compare our plans, click here.

Call Count – Am I reaching out to enough prospects? 
The Call count report helps you identify how many calls each team member is making. This is especially useful for organizations that have expectations for the number of calls placed per day. You’ll notice a blue dotted line down the middle of the report. This represents the average number of calls placed for the given time frame. 


Call Duration - Am I spending enough time with each client? 
The Call Duration Report highlights the average call length by a team member. Often times, you might see one team member’s sales lagging - are they spending enough time on the phone with customers? How does their call length compare to the successful reps? 


Call Outcomes – How are the sales calls going? Are my sales reps talking to customers or leaving messages?
The Call Outcomes report is designed to give you a quick overview of your sales efforts. It can be difficult to judge how successful phone campaigns are, especially when you’re cold calling. This report shows you whether a majority of the calls are being sent to Voicemail, No Answer, or any other call outcome you add to your account.


Call Outcome vs Time of Day
After analyzing your call outcomes, it's worthwhile to compare call outcomes to the time of day they occurred. In the report below, you can see calls are being sent to voicemail early in the morning, late in the evening and right around lunchtime. Perhaps it’s best to avoid making calls during these periods of time if you want to speak with the person directly. You’ll also notice that calls that were flagged as “Not Interested” only occurred in the afternoon. In this case, you’d want to schedule your calls for mid morning.


​​Call Length vs Time of Day 
This report studies the relationship between the length of the calls and the time of day they are placed. In the example below, you can see that calls made between 8am and 11am are generally shorter than calls placed between 11am and 3pm. If you’re looking to make a quick call, it’s best to do it in the morning. However, if you’re looking for a little bit longer conversation, it’s probably best to wait until after 11am in this particular example.