Common Email connection problems

Here are some of the common Email connection problems that you may run into.

WHAT DOES 'CONNECTION NOT SECURE' MEAN?

In order to ensure end to end security within Base, we require that all connecting email accounts have SSL or TLS security enabled. If you're trying to connect your email using ports that are not secure, you will receive the error message "connection not secure". 

You can check if your SSL/TLS certificate is properly set up using the free online SSLShopper service.   When checking the certificate, make sure to to add the port number at the end.  The search you perform on SSLShopper should look like the following - "getbase.com:443" without quotations.

Note that your SSL certificates cannot be self signed.  Your security is very important to us and certificates must come from a trusted, third party source. 

Once you enable SSL security for your email account, you will then be able to connect your email with Base and begin sending and receiving emails directly within the system. 

SSL certificates can be installed by your IT team or your Email provider.

 

INCORRECT SERVER OR PORT SETTINGS 

For some email accounts we will need to know your SMTP and IMAP server name and ports. Please check with your IT administrator to ensure you have the correct server info and 

USING AN EXCHANGE SERVER

If you are setting up Base with an Exchange server, SMTP/IMAP support is something that will specifically need to be enabled by an IT Admin. This is not a default feature for Exchange, but it can be enabled.

USING POP3 EMAIL

Base currently does not support the POP3 protocol. In order for your Email integration to work you must use an IMAP Email account.