Some of the common Email connection issues and how to tackle them.
WHAT DOES 'CONNECTION NOT SECURE' MEAN?
In order to ensure end to end security within Zendesk Sell, we require that all connecting email accounts have SSL or TLS security enabled. If you're trying to connect your email using ports that are not secure, you will receive the error message "connection not secure".
You can check if your SSL/TLS certificate is properly set up using the free online SSLShopper service. When checking the certificate, make sure to to add the port number at the end. The search you perform on SSLShopper should look like the following - "getbase.com:443" without quotations.
Note that SSL certificates cannot be self signed. Your security is very important to us and certificates must come from a trusted, third party source.
Once you enable SSL/TLS security for your email account, you will then be able to connect your email with Sell and begin sending and receiving emails directly within the system.
SSL certificates can be installed by your IT team or your Email provider.
INCORRECT SERVER OR PORT SETTINGS
For some email accounts we will need to know your SMTP and IMAP server name and ports. Please check with your IT administrator to ensure you have the correct server info and
USING AN EXCHANGE SERVER
If you are setting up Zendesk Sell with an Exchange server, SMTP/IMAP support is something that will specifically need to be enabled by an IT Admin. This is not a default feature for Exchange, but it can be enabled.
USING POP3 EMAIL
Zendesk Sell currently does not support the POP3 protocol. In order for your Email integration to work you must use an IMAP Email account.