BLACKLISTING EMAIL ADDRESSES
Blacklisting an address is another way to manage specific addresses.
When you add an email address to the blacklist, Base stops tracking your email communication with that address entirely – you can send an email to it, but it won't be recorded in Base.
If you add a contact or lead with multiple email addresses to the blacklist, all of that lead's or contact's email addresses will be blacklisted automatically.
You can manually remove any address from the blacklist. This does not affect any other address on the list.
If an email is addressed to multiple recipients, and one of them is blacklisted, the email is only visible on the feed of the non-blacklisted recipient.
If you have a deal with a blacklisted contact, that deal will not display any emails.
When you navigate to a blacklisted contact, you will see a note saying “This contact is blacklisted.”
This prevents you from manually changing the visibility of the contact's emails
In order to make sure that your communication in Base only includes pertinent exchanges with the customers, we automatically blacklist email addresses of your team members (this includes emails sent to and from their login emails, integrated emails, etc.).
This applies only to emails where the sole recipient or sender is a member of your team.
If you CC your team member on an email to a customer, the email will be visible on the customer's page.
Note: You cannot unblock team member email addresses manually. Please reach out to support if you would like to have an email removed from your team members blacklist who is no longer an active user.