Troubleshooting common errors on the website

From time to time you might run into browser issues. This can be caused by many reasons and here are the top tips to resolve common browser errors:

  • First make sure you are running a browser and OS that Base supports. You can view our entire list here: Base Supported Browsers
  • Logout of Base and then log back in
  • Quit your browser and relaunch
  • Try to clear out your Cache and Cookies. That may sound intimidating but we’ve got some guides below to walk you through it.

Clear cache and cookies

Google Chrome

  1. On your browser toolbar, select the Chrome menu Chrome menu.
  2. Select More tools.
  3. Select Clear browsing data.
  4. In the box that appears, select “Cookies and other site and plug-in data,” and "Cached images and files.”
  5. On the menu box at the top, select "beginning of time" to delete everything.
  6. Select Clear browsing data.

Apple Safari

  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
  3. Click Remove Now in the pop up window that appears.

Firefox

  1. From the History menu, select Clear Recent History.

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

Internet Explorer

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....

    If the menu bar is hidden, press Alt to make it visible.

  2. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.

For other browsers please view this great guide.