Email Sentiment Analysis

Ever wished Zendesk Sell could warn you whenever a Deal was about to fall through? Email Sentiment Analysis can help!  (Available with the Advanced Connect Add-On)

Email Sentiment Analysis applies artificial intelligence to analyze emails received to your Deals. Sell analyzes linguistic patterns in those emails and fires off an email or web alert to let you know when someone responds negatively to you. 

We'll automatically prompt you to set up Sentiment notifications the first time we see a negative email come in. 

You can also set up and modify Sentiment notifications from your Personalized Notification settings


If Sell gets it wrong, no sweat! Just click on the email you received on your Deal and let us know our analysis was incorrect. Sentiment Analysis will learn and adapt to your feedback to provide more accurate feedback. 

Check it out in action here: