Discontinuing Support for Android Kit Kat OS

 Published: October 10, 2018


With new devices and operating systems released each year, we work hard to ensure the Base mobile app stays up to speed and performs with impeccable quality regardless of which device you use. In order to ensure the Base app continues to provide an incredible experience for our mobile users, we are focusing future efforts on supporting only devices used by the majority of our users.

This week we will discontinue support for devices running on Android Kit Kat or below. We strongly encourage updating your Android device to the latest operating system (Pie 9.0) to continue to access new features on your Base mobile app.


Why are you discontinuing support for Android Kit Kat?

Choosing to support outdated operating systems would mean allocating resources to continue supporting devices that are not used by the majority of our users. We believe it’s in the best interest of our customers to instead place time and effort into building new features with better functionality so you can focus on the important stuff, like selling.


When does this go into effect?

This week, as soon as we release the new version of the Base mobile app to the PlayStore.


What do I need to do?

In order to continue to access new feature releases, we strongly recommend you update your device to the latest operating system: Pie 9.0Instructions here!


What will be the minimum supported Android OS for the Base mobile app now?

Android Lollipop. For anyone running on Android Kit Kat or below, the latest version of the Base app that you will be able to install is version 4.15.4


What if my device doesn’t support Android Lollipop or above?

For those of you who are not able to install Android Lollipop or above, not to worry! You’ll still be able to access your Base mobile app as you typically would. Your Base app will continue working as normal but please keep in mind that we’ll no longer be able to fix any issues reported on Android devices running Kit Kat or below.


How do I know what Android OS I have?

The current Android OS installed on your device can be found from your device settings. More instructions here!