Login and Password Issues

We are sorry to hear you are having trouble accessing Zendesk Sell and would be happy to help!

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For urgent issues, such as being locked out of your account, please do not hesitate to email us at or call us at 855-986-9550.


Reset my password

Don't feel bad about forgetting your password, it happens to everyone! To create a new password and access your account, just click here or navigate to our "Reset your password" page:

We will send you an email and all you will need to do is click on the "Forgotten password" link

Please note the following password restrictions:
  • Must contain at least 6 characters.
  • Cannot solely contain sequences or repeated characters (i.e., 12345678, 222222, abcdefg, or adjacent key placement (qwerty)).
  • Cannot be common phrases like: “password”, “password123”, “changeme”, “admin”, “administrator” etc.



Resend confirmation instructions

If you are logging into your account for the first time, you should have received a confirmation email from our team!  If you did not receive this welcome email, please feel free to send yourself another confirmation email by clicking here:

If you are still having trouble, please reach out to the Admin on your account to make sure they added you correctly to the account.



Common issues logging into your account

Please click here to navigate to our login page or copy and paste the following link into your web browser:


Browser issue: If you are having trouble accessing your Zendesk Sell account on the web, we suggest you try a few of the common browser troubleshooting options below:

  • Try using an incognito window to login to your Sell account
  • Next, try logging in from a different browser such as Chrome, FireFox, or Safari
  • Also, be sure to click on 'Clear Browsing Data' and check if you have any Extensions added to your browser that may limit your ability to use Sell
  • Lastly, try someone else's computer if you have the ability to do so

Locked out: If you are locked out with the error message "Too many failed login attempts in a short period of time, try again later", please wait 5 minutes and then refresh your page to try again. 



Create a free 14-day trial

If you are interested in a free 14-Day Trial of Zendesk Sell you can start your free trial by clicking here or copying and pasting the following link into your web browser:

Enter your email address and click "Start my free trial" to begin.



Again, for urgent issues such as being locked out of your account, please do not hesitate to email us at or call us at 855-986-9550.