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Login and Password Issues

We are sorry to hear you are having trouble accessing Zendesk Sell and would be happy to help!

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For urgent issues, such as being locked out of your account, please do not hesitate to email us at sell@zendesk.com or call us at 855-986-9550.

 

Reset my password

Don't feel bad about forgetting your password, it happens to everyone! To create a new password and access your account, just click here or navigate to our "Reset your password" page: https://core.futuresimple.com/sales/users/password/new

We will send you an email and all you will need to do is click on the "Forgotten password" link

Please note the following password restrictions:
  • Must contain at least 6 characters.
  • Cannot solely contain sequences or repeated characters (i.e., 12345678, 222222, abcdefg, or adjacent key placement (qwerty)).
  • Cannot be common phrases like: “password”, “password123”, “changeme”, “admin”, “administrator” etc.

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Resend confirmation instructions

If you are logging into your account for the first time, you should have received a confirmation email from our team!  If you did not receive this welcome email, please feel free to send yourself another confirmation email by clicking here: https://core.futuresimple.com/sales/users/resend/new

If you are still having trouble, please reach out to the Admin on your account to make sure they added you correctly to the account.

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Common issues logging into your account

Please click here to navigate to our login page or copy and paste the following link into your web browser: https://core.futuresimple.com/sales/users/login

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Browser issue: If you are having trouble accessing your Zendesk Sell account on the web, we suggest you try a few of the common browser troubleshooting options below:

  • Try using an incognito window to login to your Sell account
  • Next, try logging in from a different browser such as Chrome, FireFox, or Safari
  • Also, be sure to click on 'Clear Browsing Data' and check if you have any Extensions added to your browser that may limit your ability to use Sell
  • Lastly, try someone else's computer if you have the ability to do so

Locked out: If you are locked out with the error message "Too many failed login attempts in a short period of time, try again later", please wait 5 minutes and then refresh your page to try again. 

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Create a free 14-day trial

If you are interested in a free 14-Day Trial of Zendesk Sell you can start your free trial by clicking here or copying and pasting the following link into your web browser: https://www.zendesk.com/sell/more/

Enter your email address and click "Start my free trial" to begin.

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Again, for urgent issues such as being locked out of your account, please do not hesitate to email us at sell@zendesk.com or call us at 855-986-9550.